This art work is shipped from B.C. Canada via Canadian Post and all items are tracked. It can take a week or longer to receive your package depending on where it is going in the United States. Shipping costs are waved for purchases of $1,000 or more within Canada and the US only. Please note that there are different shipping and handling costs for international destinations.
$15 CAD flat rate to addresses in Canada and the United States.
$30 CAD (plus flat rate) to international destinations.
We typically do not issue refunds on our pieces due to the uniqueness of the product. However if you are not satisfied you may return a Courtenay Tie Dye within 7 days of delivery for a full refund. We do not pay the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.). Please contact to explain why it is being returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return a piece, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.